PROTEA MBALENHLE
Facilities Maintenance Portal
Tickets
Report Issue
Register
Sign In
Report
Loading form...
FACILITIES DISPATCH
Log Maintenance Issue
Step 1 of 1 • Instant Email Notification
1. Issue Scope & Location
Inside My Room
Private defect tied directly to your allocated room code.
Common / Shared Area
Laundry, IT room, corridors, TV lounge, recreation facilities.
2. Defect Classification
Category
Bed frame / mattress
Lights / bulbs
Dish-washing sink
Toilet sink
Leaking toilet
Toilet flush mechanism
Curtains / blinds
Bed bugs / cockroaches
Fallen / broken cupboard
Light switches
Broken sockets
Door lock / handle
Window (broken glass / won't close / won't lock)
Damp / mould / ceiling leak
Wall or paint damage
Smoke detector
Aircon / heater / fan
Room internet port
Other
Subcategory / Item Detail (Optional)
3. Description & Photo Evidence
Detailed Description of Defect
Attach Photo Evidence (Optional)
Assists facilities team with diagnostic triage
Tap to take a photo
or browse device
JPEG, PNG, HEIC up to 8MB. Automatically compressed for fast transmission.
4. Urgency Level
Low
Routine issue, does not affect daily functioning.
Medium
Inconvenient, functional impairment.
High
Significant disruption or safety hazard.
Emergency
Immediate hazard (burst pipe, electrical fault, security breach).
Submit Maintenance Ticket
